• Order & Return Policy
  • Return Process
  • Refunds
  • Order Cancellations
  • Pricing & Payment Terms
  • Shipping terms
  • Privacy Policy
  • Product Requirements
  • Questions


Customer satisfaction is our top priority at Thrive Medical. All products must be inspected at the time of arrival. All defective products must be returned and postmarked within seven (7) days of the receipt date.


To return a defective or expired item, please email customer service at sales@thrivemedicalproducts.com to obtain a Return Merchandise Authorization (RMA) number. After receiving a RMA number, place the item securely in its original packaging and the return form provided, and mail your return to the following address:

Thrive Medical Products
Attn: Returns
11190 Circle Dr. Suite 490
Austin TX 78736
Please use a trackable method to mail your return.


Due to the COVID-19 Pandemic, we are currently only accepting returns for defective products and supplies. After receiving your return and inspecting the condition of your item, we will process your return. Please allow at least fourteen (14) days from the receipt of your item to process your return. Refunds may take 1-2 billing cycles to appear on your credit card statement, depending on your credit card company.


Due to the COVID-19 pandemic, orders for COVID-19 related products are not cancellable with the manufacturer due to high demand. For defective or damaged products, please contact us at sales@thrivemedicalproducts.com for a Return Merchandise Authorization (RMA) number.


Due to the manner in which our orders are processed for shipment, we cannot add to, or modify an existing order once it has been submitted. If there are special circumstance where you need to add to or change an existing order, you may call or e-mail our customer service department at sales@thrivemedicalproducts.com


All prices are current at the time of publication, however, are subject to change without notice.

Payment Terms

All orders must be paid in full for at the time it is placed. All payments must be received and must clear before any items are shipped. Net 30 billing is not available at this time. All orders must be placed via thrivemedicalproducts.com/products

Forms of Payment:

  • MasterCard, VISA, AMEX, Discover.
  • All funds must be in US Dollar Currency.

Credit Card Fraud:

Please note that all credit cards are charged at the time of checkout as to help prevent fraudulent orders.  When you complete the checkout process using a credit card as the form of payment, you are certifying that you have the consent of the cardholder and all charges are lawful.  For protections to our customers, you may be asked to fill out a credit card authorization form, if your order is being shipped to an address different than the credit card billing address or is over 500 US dollars. All transactions are logged with IP address and violators will be reported. Thrive Medical reserves the right to restrict or refuse the sale of goods to buyers that are not authorized medical clinics or laboratory or who’s order may violate any federal, state, or local law or regulation.


Please note that due to the COVID-19 pandemic, the estimated ship date may be as much as 3-4 weeks from order date. As soon as your order is shipped, you will receive a UPS tracking number vis email.  All Items are shipped FEDEX and prepaid and added to the invoice. All orders are processed and shipped as quickly as possible. Usually orders are shipped within 1-2 business days of receipt of payment if in stock. If the product is on back order or delayed, this will be communicated in the product description. We appreciate your patience and understanding during this difficult time.

Please note, that when a customer chooses FEDEX Next Day Air, Second Day Air, or ground, that those express shipping terms apply to the parcel from the time it is shipped, NOT from the time the order is placed. Although we place the highest priority on orders with express shipping services, the same shipping policies apply. FEDEX may or may not deliver on Saturdays or Sundays.  Saturday Shipping is a special fee on top of the normal Two Day and Next Day Air charges. We DO NOT guarantee that any order will be shipped from our warehouse any sooner than 3 business days from the time payment is received. Regarding carriers, we make no guarantees as to the time a carrier may take once an item is shipped. We are not responsible for any delays due to a carrier’s lack of performance. A special note during the holidays. The period from Thanksgiving to Christmas is an especially slow time to receive shipment. Please be patient if you are waiting on a parcel during this time. Again, a carrier’s lack of performance is out of our control.

Any address corrections or address change charges from FEDEX will be billed to customer, such as missing apartment numbers, incorrect zip codes, and so forth. These changes are billed by FEDEX separately, so please be sure to double check your address information before submitting order.   In placing your order, verify that your shipping address is complete and correct. Should the address information provided be incorrect, you may be responsible for an additional fee for an address correction charge from UPS as stated above.  We do not deliver to a PO Box, we must ship to a physical address. All packages unless otherwise requested in writing, will be shipped with ‘Signature Required’ to prevent fraud, theft, and damage to packages.

Undeliverable Packages

All packages that are termed undeliverable due to insufficient, incomplete, non-deliverable addresses, or not having someone 18 years or older at the shipping address to provide a signature confirmation are subject to a service charge for FEDEX  depending on weight and service of original order. In addition to the service charge, the customer will be responsible for any further shipping charges should the customer choose to have the package re-shipped.


I have reviewed the FDA guidelines for this product and the following documents and agree to the terms of use.

FDA EUA-Letter

I understand this product is only available to clinics, hospitals, laboratories, and other medical facilities having the necessary CLIA certification to do testing in-house. This testing may require whole blood to be spun down into serum in a centrifuge and ONLY processed by trained medical professionals. I understand this product is not for at home use.  This information is for reference only and is not a recommendation or endorsement of use in any way. Thrive Medical is not responsible for determining the appropriate CPT codes when processing patient test reimbursements. Testing is limited to laboratories certified under the Clinical Laboratory Improvement Amendments of 1988 (CLIA), 42 U.S.C 263a, to perform moderate or high complexity tests. The Anti-SARS-CoV-2 Rapid Test is intended for use by clinical personnel specifically instructed and trained in the techniques of in vitro diagnostic procedures.


If you have any questions concerning our return policy, please contact us at sales@thrivemedicalproducts.com